At ORBLATS, we take great pride in the quality and craftsmanship of our rings. If for any reason you are not completely satisfied with your purchase, we offer a fair return policy to ensure your peace of mind.

1. Eligibility for Return

• You may request a return within 7 days of receiving your order.
• The ring must be in its original, unused condition with no signs of wear or damage.
• Customized or personalized designs are not eligible for return unless they arrived damaged or defective.

2. Return Process

To initiate a return, please:

• Email us at findyourorbit@proton.me with your order details and reason for return.
• Wait for confirmation and return instructions from our team.
• Ship the item back to the address provided. You will be responsible for return shipping costs.

3. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days via your original payment method.
• Shipping fees are non-refundable.

4. Exchanges

We currently do not offer direct product exchanges. If you would like a different size or design, please initiate a return and place a new order.

5. Damaged or Defective Items

If you received a damaged or defective ring, please contact us within 48 hours of receiving it with photos of the issue. We’ll do our best to resolve the problem quickly.

If you have any questions regarding our return policy, feel free to contact us at findyourorbit@proton.me.